Why didn’t I get paid for the account I referred?
There are a few reasons you may not have been paid. First of all, it’s important to know that we do not pay commissions on new accounts until the person you’ve referred has been a client for 90 days. We do this in order to prevent clawbacks from future commissions payments in case the client you’ve referred cancels during the window of our 90 day money-back guarantee. Once the person you’ve referred has been a client for 90 days, all unpaid commissions will be paid. If the person you’ve referred has passed the 90 day mark, there are several other reasons why you may not have been paid yet. It may be because you have not yet met the $100 payment threshold. For example, if you’ve earned 15% commission on an zonops Foundation account for three months, the total commission earned would be only $4.35. You would need to wait for a few more months, or refer more accounts, for that total commission to reach $100 and meet the payment threshold. Finally, if you know that you have met the $100 threshold and you’ve referred an account that has passed the 90 day period, your commission payment is likely waiting to be processed. We process commissions each Friday for the payments earned during the previous week, which runs from Sunday-Saturday. Once you’ve passed the threshold on a commission-able account referral, your payment will be processed the following week. If you have met all of the payment requirements and still haven’t been paid, please read our full program terms to ensure you’ve been designated as the referrer for the accounts you’ve referred. If you have any further questions, get in touch with support.
I want to create an account on behalf of my client. How should I set up their new account to avoid violating the terms of service?
If you are referring a new zonops client but will be managing their account for them, you may be inclined to set up their new account using your name and email address. Don’t do this! If you set up a new account under your own name and claim commissions for this account, to us it is impossible to tell whether you have violated our Terms of Service by self-referring. We cannot pay commission on accounts that were self-referred. For example, if you run two businesses and set yourself as the referrer for a zonops account purchased for the second business, this does not count as a commission-able referral. However, there’s an easy way to set up accounts on behalf of your clients that doesn’t violate our Terms of Service and actually makes it very simple to claim your commissions. Simply make sure to use your client’s name and email address for the new account admin. Even though you are managing the account for them, that account still must be owned by the client in order for you to claim commissions. One exception to this rule would be if you have an email address that reflects your role within the client’s business – for example, firstname.lastname@example.org. Another option is to include the client’s information as the admin, but use your name and email as a secondary user seat. That way, the client is still the owner of the account, but you have full access to manage the account as necessary. Finally, add your name and email address in the field that asks “How did you hear about us?” on the new account set-up form.
Can I apply my partner commissions to my zonops account subscription fees?
No, your commissions will be paid via PayPal to the address you have on file.